Completing waivers before entering an indoor climbing gym is a standard in the industry. Gyms would not receive insurance if the waivers are cot completed. The waivers inform guests to the gym of the risks of climbing, and in signing the waivers, guests acknowledge the risks. The personal information collected allows Hub Climbing to ensure that the person completing the waiver is also the person entering the gym. In the case of minors, Hub Climbing is committed to ensuring that the adult completing the waiver for the corresponding minor is either the parent or legal guardian.
When the waiver is completed, a PDF file is created with the information collected, and the guest information is stored in our onsite database. The PDF files are stored offsite at Amazon Cloud. The information is used to create a guest profile with all associated guests interactions, including gym check-ins and payments.
Hub Climbing understands that the waiver information collected is sensitive and private. Therefore, the following measures are taken to ensure the information is secured:
When paying with a credit card or Interac card, guests utilize industry-standard Point of Sale (POS) machines. These machines, which are used in hundreds of thousands of businesses, ensure the card information is never stored: the card information is sent encrypted across the Internet directly to the card processor and is never stored on the machine.
When a guest pays for monthly recurring membership payments (EFT), the credit card information is collected by Hub Climbing staff to store offsite in a PCI-compliant server. Rock Gym Pro stores a token in its database in order to collect the credit card information stored offsite. Therefore, the database never stores the card information ensuring ultimate security for the card information.