Dear Friends,
As a community we need to slow down the rate at which people get sick so we don’t overburden our health care system. Please consider additional actions to reduce your participation in high density social situations levels in the near future.
Although there are no known cases of the Covid19 virus spreading throughout our community, we have decided to close both Hub Climbing gyms beginning Saturday March 14, until further notice.
Our community is the heart of who we are and the well-being of our members, guests, and staff and their families are at the top of our minds.
Members:
- Prepaid (Annuals and 1-month) and month-to-month members (EFT) will have their expiry dates extended by the number of days the gyms remains closed. There will be no freeze-fees incurred while the gym is closed.
- Other programs and events. This is an incredibly scary time for small businesses too, so our default is to credit you. However if your financial situation requires full repayment just let us know, we will accommodate you.
- Adult and Youth Programs (including belay and lead lessons) All classes are postponed until further notice. Accounts will be credited corresponding to the lost sessions.
- Yoga: Postponed until further notice.
- March Break Day Camp: Camp is cancelled. Customers will be credited for payments received, which can be used for services once we re-open.
- Other Events: All bookings for school groups, birthday parties, and other events are cancelled until further notice. Customers will be credited for payments received, which can be used for services once we re-open.
We know the strength of the Hub Climbing community will carry us through this challenge and thank you for your patience and support. We look forward to be able to see you again as soon as possible.
Sincerely,
Hub Climbing March 13 2020