Where should I park?
If arriving Monday to Friday before 6pm you may park in the front lot or back lot at 165 McIntosh.
If you are arriving on Saturday or Sunday, or after 6pm on weekdays, you can also park at any spot on 155 McIntosh.

On a day pass may I supervise my own children?
Yes! Make sure each child who is bouldering is directly supervised by an adult who has recently taken our bouldering orientation.
Make sure there is at least 1 adult directly supervising no more than 2 children climbing.
If you are bringing children, please make sure their waivers are filled out by their parents or a court-appointed legal guardian (we will ask for documentation)

What should I wear?
Wear something comfortable that is loose and/or can stretch, such as yoga or running attire. Jeans, for example, are not recommended as they are made of a stiffer material and may restrict your movements on the climbing wall. All climbers are required to wear rock climbing shoes.  If you don’t own a pair or simply forgot yours at home, we do provide rentals for the day (socks are recommended).   Climbing shoes are great for climbing but can be uncomfortable when worn for long periods. We recommend you bring flip flops, sandals or Crocs for your time between climbs. In case you don’t have a pair, ask our staff and we’ll lend you a free pair for the day.

And remember to avoid wearing anything that has attachments or parts that dangle off or can get stuck in the rocks or autobelays, etc.  Eg hooped earings are a big no-no!

What is a Day Pass?
A Day Pass is good for the entire day. For example, you can come at noon, climb for 90 minutes, head out for lunch, come back and climb more! Your rentals are good all day as well.

Are your memberships all inclusive or do I have to pay more for access to the Fitness Studio and Yoga?
Hub memberships include unlimited access to all climbing facilities, as well as climbing training areas (incl. hangboards, moonboards and system boards) and Yoga.  Fitness studio membership is an additional $12/month.

How long should I plan a visit to last?
This will depend on what type of climbing you would like to do. If you would like to just boulder and use auto belays, we recommend under 2 hours at the facility. The sport takes it out of you more than you think and climbing past 90 minutes isn’t recommended as mistakes tend to happen past that due to fatigue.

How much climbing would we expect to get in during our visit?
This is somewhat of a hard question to answer because it is a little subjective, but depending on what your base fitness level is and what type of climbing you are doing (bouldering or autobelay or top rope) we find that our guests get more than enough climbing in during a regular 1.5 hour climbing session. If you have never climbed before it can be quite startling how tiring it can be, so make sure to plan in rests and hydration breaks. It always helps to spend some time watching other climbers to pick up tips and make your rest period that much more exciting.

Must I make a booking or can I just drop in?
Unless you’re looking for a lesson or for direct staff supervision, you can drop in without a booking. Just keep in mind that orientations take a few minutes!

Am I too old to climb?
Short answer, nope! We have members and guests of all ages.

How old does my child need to be to climb?
We recommend a child be age 4-5+ for AutoBelays and top rope. A child must weigh at least 30lbs to use our auto belays. For bouldering, children should be 6+ due to this activity being a little bit higher risk.

Do I have to be in great shape already to start climbing?
You do not need to be in excellent shape to get started with climbing, but should always consult with your physician before beginning a new exercise program.

I want to climb the dragon!
We will require you take a free, dragon falls test so you can climb our 23 foot tall pet dragon. The falling technique from the dragon into the foam pit is different than in  regular bouldering.

Do I need to take an orientation before I can boulder or autobelay?
Yes! The orientations are important to help you learn how to better prevent injuries.  Expect a bit of a wait for your orientation:  If it’s really busy here with new visitors, there may be a wait but we get to everyone within 15 minutes or so.

Do you sell climbing gear?
We sell some basic climbing gear, particularly the essentials like chalk, tape, chalk bags and shoes.

Are there restrictions to foam pit usage under your dragon?
As much fun as the foam pit is, we do have to carefully control and restrict access to the Dragon. No one is allowed to use the Dragon without first undergoing a Hub Climbing foam pit fall orientation (free of charge. We don’t allow any horseplay in the foam pit as your safety is our top priority. Please consult the rules of the foam pit as posted in front of the foam pit before use.

Tell me about your bouldering safety flooring
All our bouldering flooring is designed by Asana, a leading climbing gym flooring provider in U.S.A. and provides 16 inches of various types of foam underneath a cordura shell. The flooring is designed to be of a firmness that makes it possible to walk on the mats with less strain on your ankles but with increasing absorption for higher velocity falls. We recommend that you never rely on any flooring system to ensure your safety but that you focus on learning proper fall technique, downclimbing whenever you can, learning about your limits and never going beyond your own limits.